I may shop there again but will never take advantage of their personalization services. The attitude of the owner sets the tone for the store and she has a major attitude problem.
We will no longer be shopping or browsing this location.
The worst toy buying experience I had ever had, the employee kept trying to push there more expensive toys. Toys r us is way BETTER!!
Great selection of toys and the staff has always been polite. A little pricey but that's the only downside. My daughter loves to go there to play with the toys they have on display. The staff has never made us feel unwelcome even the days we just go in to play. The shopkins trading is a big hit with my daughter. We can go in at any time to trade and they treat us so well (even though we aren't spending).
Very poor customer service. Ordered a band organizer for a little girl and requested the color scheme to be natural leopard. When I went in to pick up the order the owner handed me a organizer done in pink and orange. Not what I asked for and could not give as a gift. Gave me an attitude and told me that "the browns would not work". I was originally told that it is done all the time. I accepted the product and proceeded to look to donate the item to a charity. I was able to go to another supplier and have the item done the way I requested.
Very high prices but up to date with the new trends for kids toys
I echo the sentiments about the management and staff, for the senior staff mostly, being rude and ill equipped to respond to children. Being highly overpriced is another issue. It is a shame that they are unable to appreciate and value the clientele, when as shoppers we are willing to overlook the cost of the toys.
Learning Express Toys is a US Store based in Denville, New Jersey. Learning Express Toys is located at 3056 NJ-10, Denville, NJ 07834, USA.
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